Exchange and Refund Policy

Exchange Policy

We want you to be fully satisfied with your purchase. If for any reason you need to exchange an item, please note the following terms:

  • Non-Festive Period: Exchanges may be requested within 7 days of receiving your order.

  • Festive Period (22 August – 20 October 2025): Exchanges may be requested within 3 days of receiving your order. Items purchased in-store are not eligible for exchange or refund during this period. 

All items must be returned in their original condition, unworn, with tags intact and in the original packaging. Exchanges are subject to stock availability.

What qualifies for a refund?

Our store only offers refunds for damaged goods. 


Drop us an email at admin@veaeva.com with an attached image of the broken or defective product, your order number, and include an unboxing video to ensure authenticity and prevent any potential fraudulent claims. We will promptly notify you of the status of your refund after investigating the issue.

If your refund request is approved, we will initiate a refund to your credit card (or original method of payment).

Why haven't I received my refund?

Your refund may take some time before it is fully processed.

If you have yet to receive your refund, take the following actions:
  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank

If you’ve done all of the above and still have not received your refund yet, please contact us at admin@veaeva.com.

Orders & Shipping:

Which countries do you ship to?

We ship WORLDWIDE! Shipping cost is calculated at checkout. 

 

Others:

Dimension, Sizing & Specifications

Each product has their own unique specifications that can be found in the product description.

FAQs

How can I contact VEAEVA?

Drop us an email at admin@veaeva.com or fill up the contact form in our contact page.

How long will it take to receive my order?

Once you have placed your order, please allow 3-5 business days for your order to be processed. Depending on the product, your parcel will take up to 30 days to arrive for most US orders. International orders may take slightly longer to arrive.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Do I need to have a Paypal account to make payment?

No, it is not necessary to have a paypal account to make your payment.